About Us

OConnell I.T. is a privately owned information technology services company based in Long Island, New York.Since 1999 we have been providing web hosting and administration services for small business in the New York.

We work with a single focus to make the internet easier for small businesses without the beed for there own I.T. department or expensive outside contractors.

Our Network

We are dedicated to providing reliable web hosting solutions of the highest quality.

All of our plans come with a 99.9% uptime guarantee. Our focus is on reliability, uptime, and customer support.

The servers we utilize are Dual Xeon 2.4ghz with 2 gigs of ram. Our network backbone consists of UUNET, Level3, Verio, Time Warner, Global Crossing, AboveNet, and Allegiance Telecom.

Our Guarantee

OConnell I.T. ™ guarantees that the Datacenter network and Internet connectivity will be available 99.90% of the time. In any given month if an unplanned network outage occurs for more than 30 minutes OConnell I.T. ™ will refund 50% of your basic server hosting fees.

This guarantee excludes planned network outages, scheduled maintenance outages and outages caused by the preventive network shutdown initiated by network engineers to protect network from malicious network attacks.

This guarantee also excludes outages caused by Act of God or Act of War. The guarantee covers Internet Connectivity, the Data Center backbone network including routers, switches and cabling system, it does not cover outages caused by software, operating system or IP address configuration issues on the server.

The downtime is calculated from the time customer reports the outage and OConnell I.T. ™ Engineer acknowledges the outage -to- the time when the server side port on the network switch can receive and transmit data again.

Server Hardware

OConnell I.T. ™ will maintain the Server Hardware supplied by us as a part of your hosting service, and will make any repairs or replacement as necessary free of charge to the customer.

In most cases we can repair or replace the hardware within 2 hours of identifying the hardware problem. In the unlikely event the hardware is not repaired or replaced within 2 hours, we will refund you 50% of the monthly server hosting fees.

This guarantee covers the server hardware supplied by us and does not cover time required to rebuild RAID system, restoring the data from backup or reinstalling the operating system.

Recovery from a hardware failure, especially a hard drive failure can be lengthy.